Privacy Policy
Last updated: February 2026
Who We Are
Mape Media ("Mape", "we", "us") is an AI consultancy and process automation company registered in the Netherlands.
- Business name: Mape Media
- KVK number: 86736159
- Address: Verdunplein 17, 5627 SZ, Eindhoven, The Netherlands
- Email: contact@mapemedia.com
- Phone: +31 6 49107993
What Data We Collect
When you visit our website or interact with our services, we may collect:
Data you provide directly
- Contact information: name, email address, phone number, and company name when you book a consultation or contact us
- Chat messages: conversations with our AI chat assistant on this website
Data collected automatically
- Usage data: pages visited, time on site, referral source, and general interaction patterns (via Vercel Analytics)
- Device information: browser type, operating system, screen resolution, and language preference
- IP address: used for rate limiting on our chat feature and general security purposes; not stored persistently
How We Use Your Data
- To provide our services: responding to your inquiries, scheduling consultations, and delivering project work
- To improve our website: understanding how visitors use our site so we can make it better
- To communicate with you: responding to messages you send us via email, chat, or phone
- For security: rate limiting, fraud prevention, and protecting our services from abuse
Legal Basis for Processing
Under the GDPR, we process your data based on:
- Legitimate interest: website analytics and security measures
- Consent: when you voluntarily submit information through our contact forms or chat
- Contractual necessity: when we need your data to provide services you have requested
Third-Party Services
We use the following third-party services that may process your data:
- Vercel: website hosting and analytics (USA, with EU data processing)
- Calendly: consultation scheduling (USA)
- Anthropic: AI chat assistant powered by Claude (USA). Chat messages are processed to generate responses but are not stored by us beyond the browser session.
Where data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).
Cookies
This website uses only essential cookies required for the website to function (e.g., session management). We do not use advertising or tracking cookies. Vercel Analytics operates without cookies and does not collect personally identifiable information.
Data Retention
- Chat messages: stored only in your browser session and discarded when you close the page
- Contact information: retained for the duration of our business relationship plus 2 years, unless you request deletion earlier
- Analytics data: aggregated and anonymized; no individual-level data is stored
Your Rights
Under the GDPR, you have the right to:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate data
- Erasure: request deletion of your personal data
- Restriction: request that we limit how we use your data
- Portability: request your data in a machine-readable format
- Objection: object to our processing of your data
To exercise any of these rights, email us at contact@mapemedia.com. We will respond within 30 days.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page.
Contact
If you have any questions about this privacy policy or how we handle your data, contact us at contact@mapemedia.com.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.