Privacy Policy

Who We Are

Mape Media ("Mape", "we", "us") is an AI consultancy and process automation company registered in the Netherlands.

Business name: Mape Media
KVK number: 86736159
Address: Verdunplein 17, 5627 SZ, Eindhoven, The Netherlands
Email: security@mapemedia.com
Phone: +31 6 49107993

What Data We Collect

When you visit our website or interact with our services, we may collect:

Data you provide directly

Contact information: name, email address, phone number, and company name when you book a consultation or contact us
Chat messages: conversations with our AI chat assistant on this website

Data collected automatically

Website analytics: pages visited, time on site, referral source, and general interaction patterns (via Google Analytics, only after your explicit consent)
Device information: browser type, operating system, screen resolution, and language preference
IP address: used for rate limiting on our chat feature and general security purposes; not stored persistently

How We Use Your Data

To provide our services: responding to your inquiries, scheduling consultations, and delivering project work
To improve our website: understanding how visitors use our site (only with your consent)
To communicate with you: responding to messages you send us via email, chat, or phone
For security: rate limiting, fraud prevention, and protecting our services from abuse

Legal Basis for Processing

Under the GDPR (AVG), we process your data based on:

Consent (Art. 6(1)(a)): website analytics (Google Analytics), only activated after you give consent via our cookie banner
Contractual necessity (Art. 6(1)(b)): when we need your data to provide services you have requested
Legal obligation (Art. 6(1)(c)): financial record keeping (7 year Dutch fiscal requirement)
Legitimate interest (Art. 6(1)(f)): B2B lead generation and prospecting, security measures. You can object to processing based on legitimate interest at any time.

Third-Party Services

We use third-party services to operate our business. These fall into the following categories:

AI processing: for powering our AI agents and chat assistant
Cloud infrastructure: database hosting, serverless computing, and web hosting
Business tools: CRM, email, calendar, scheduling, accounting, and contract management
Marketing & outreach: lead sourcing and email campaign tools
Security: password management

Where data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place (Standard Contractual Clauses or EU adequacy decisions).

For a complete list of all services including their certifications and data locations, visit our Trust Center.

Cookies

This website uses essential cookies and analytics cookies (Google Analytics). Analytics cookies are only placed after your explicit consent via our cookie banner. Without consent, no tracking cookies are placed. We use Google Consent Mode v2.

For full details, see our Cookie Policy.

Data Retention

Chat messages: stored only in your browser session and discarded when you close the page
Prospect / contact data: maximum 90 days after last contact, unless a client relationship is established
Client project data: duration of contract + 1 year
Financial records: 7 years (Dutch fiscal requirement)
Website analytics: 26 months (Google Analytics default)

Your Rights

Under the GDPR (AVG), you have the right to:

Access: request a copy of the personal data we hold about you
Rectification: request correction of inaccurate data
Erasure: request deletion of your personal data
Restriction: request that we limit how we use your data
Portability: request your data in a machine-readable format
Objection: object to our processing of your data
Withdraw consent: withdraw your cookie consent at any time via the cookie settings on our website

To exercise any of these rights, email us at security@mapemedia.com. We will respond within 30 days.

Trust Center

For more information about how we protect your data, visit our Trust Center.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page.

Contact

If you have any questions about this privacy policy or how we handle your data, contact us at security@mapemedia.com.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.